Returns

Returns and Exchanges

Please note our return policy is primarily governed by Japanese consumer law. Where mandatory consumer protection laws in your country of residence apply, those rights are not affected by this policy.

While returns or exchanges requested for the customer's convenience are not generally accepted, exceptions may be considered at the Company's discretion in cases where a valid reason is provided. Please contact us via CONTACT on this site to discuss your situation.

However, if an item has an initial defect or was sent in error, returns or exchanges will be accepted under the following conditions:

• The customer contacts the Company via CONTACT on this site within seven (7) days of delivery.
• The item is unused, and its tags remain attached.
• All accessories and the delivery statement are included.

Once the returned item is received following the Company's designated procedure, it will be exchanged for the correct item.
Exchanges for a different item, color, or size are not available.

If the correct item is out of stock, a refund will be issued.

For items purchased at a physical store, please contact the store directly for inquiries or issues.

Return and Exchange Procedures for Faulty or Incorrect Items

1. Contact Us

Within seven (7) days of receiving the delivery, please contact us via CONTACT on this site and provide the following information:

• Order number
• Name
• Address
• Telephone number

Please note: Returns or exchanges may be declined if you do not contact us in advance.

2. Returning the Item

Return the item with all tags, accessories, and the delivery statement intact, following the Company's instructions.

Please note that the return or exchange process may take some time to complete. However, as long as you have contacted us within seven (7) days of receiving your item, the process will be accepted regardless of how long the resolution takes.

Address for Returns
Christopher Nemeth
4-13-5 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan

Address for Returns
Please contact us via email, and we will provide the full return details.

EU and UK Right of Withdrawal

If you are located in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, log into your account and submit a return or cancellation request from your orders page.

Please note:
• Return shipping costs are the responsibility of the customer
• Original shipping charges are non-refundable
• Items must be unused and in original condition
• Refunds will be processed within 14 days of receiving your withdrawal request

Refunds

For purchases made using a credit card, refunds will be initiated after the returned item is received and confirmed.

Please note:
• Refund processing times depend on your credit card provider's procedures.
• For questions regarding the refunded amount or timeline, please contact your credit card company directly.