Terms and Conditions
INTRODUCTION
Sector Co., Ltd. (“Sector Co.” or “this site”) provides products and services to customers based on these Terms of Use. By using the Christopher Nemeth Online Store, you agree to these Terms of Use. Please read them carefully.
We reserve the right to revise our site and these Terms of Use at any time without prior notice. If any part of these terms is unenforceable, the remaining provisions shall remain valid and binding.
SCOPE AND REVISION OF THE TERMS
These Terms of Use apply to all users of our site’s services, including ordering, registration, and accessing information. We reserve the right to revise or update these terms at any time without prior notice or user consent. In such cases, the revised terms will immediately replace the previous version and apply to all users.
ORDERING ITEMS
When you place an order and click the “COMPLETE ORDER” button, the system redirects you to a “YOUR ORDER IS CONFIRMED” page. This page confirms that a sales contract for the selected items has been finalized between you and us. After this point, changes or cancellations to your order cannot be accepted.
If you are not redirected to the “YOUR ORDER IS CONFIRMED” page but your order appears in your account as completed, the order is still regarded as finalized.
After completing an order, a confirmation email is automatically sent to the email address you provided. However, depending on your email’s security settings, this confirmation email may not be received. If you do not receive it, please contact us via the CONTACT page to verify your order.
While we strive to ensure that product images on our site accurately reflect the actual items, differences may occur due to viewing environments or devices.
Stock Availability: In rare cases, stock may not be available due to simultaneous orders by multiple users. If an item is unavailable, we will promptly initiate a refund. Refund processing times may vary depending on your credit card provider.
Order Cancellations by Us: We reserve the right to cancel orders and take appropriate actions under the following circumstances:
1. You have previously violated these Terms of Use.
2. The information you provided is false or incomplete.
3. Your ability to fulfill payment obligations is in question.
4. You are found to be engaging in unauthorized purchases (e.g., reselling items for profit or misrepresenting yourself).
PAYMENT METHODS
The total amount charged includes the item price, consumption tax, and shipping fees. Payments must be made using credit cards in your name (VISA, MasterCard, AMEX).
You are subject to the terms of your respective credit card provider. Any disputes between you and your credit card company must be resolved directly with them.
SHIPPING OF ITEMS
Shipping is limited to addresses within Japan. Items are typically shipped within 1–3 business days after we receive your order, excluding weekends, public holidays, and New Year holidays. Delivery dates cannot be selected.
Each order is shipped separately, and multiple orders cannot be combined into a single shipment, even if they are being sent to the same address.
We are not responsible for any damage or loss of items during shipping. If an item cannot be delivered due to customer-related issues (e.g., incorrect address, refusal of delivery, or failure to accept delivery within the courier’s storage period), we will attempt to contact you. If the issue remains unresolved, the order will be canceled. In such cases, we may refuse future orders from the same customer.
RETURNING AND EXCHANGING ITEMS
We do not accept returns or exchanges unless the item is defective or incorrect. Returns or exchanges are permitted under the following conditions:
1. You contact us via the CONTACT page within seven (7) days of delivery.
2. The item is unused, and tags are intact.
3. All original accessories and the delivery statement are included.
After contacting us, the item must be returned via a trackable delivery method with all accompanying materials, as instructed by us. If we confirm the defect or error, the item will be exchanged. Exchanges are limited to the same item. Refunds will only be issued if the item is out of stock.
For issues with items purchased at physical stores, please contact the store directly.
DISCLAIMER
We are not responsible for damage resulting from system interruptions, delays, data loss, or unauthorized access due to technical issues or external factors such as natural disasters, social unrest, or provider disruptions.
PROHIBITED ACTS
You are prohibited from:
1. Violating laws or public order.
2. Providing false information during registration.
3. Using our site for unauthorized commercial purposes.
4. Reproducing, distributing, or publishing our content without permission.
5. Infringing on intellectual property rights.
6. Exploiting or tampering with our systems or data.
7. Engaging in any other behavior deemed inappropriate by us.
Violations may result in order cancellations and suspension of service. You will be liable for any damages caused to us or third parties.
ACCOUNTS
Creating an account is required to place orders. Minors must obtain consent from a guardian. You are responsible for safeguarding your account details and must notify us of any security issues. We are not liable for damages caused by unauthorized account use.
Account registration may be denied or canceled if:
1. You have previously violated these terms.
2. The information you provided is false or incomplete.
3. You have unresolved payment issues or failed deliveries.
4. You have engaged in prohibited acts in the past.
INTELLECTUAL PROPERTY RIGHTS
All content on our site is owned by us. Unauthorized use or reproduction of our content will result in legal action.
GOVERNING LAW AND JURISDICTION
Japanese law governs these Terms of Use. Any disputes will be subject to the exclusive jurisdiction of the Tokyo District Court.
SPECIFIED COMMERCIAL TRANSACTIONS LAW
Distributor: Sector Co.
Address: 4-13-5 Jingumae, Shibuya-ku, Tokyo 150-0001
Contact: Tel.: 03-3401-2123