A: The Christopher Nemeth Online Store operates in Japanese Yen (JPY). If your credit card is registered in a different currency, the final charge will depend on the exchange rate applied by your credit card provider.
Q: What are the Terms of Use for the site?
A: By using the Christopher Nemeth Online Store, you agree to the Terms of Use. These terms may be revised or updated without prior notice, and only the revised versions will apply.
Ordering
Q: Can I cancel or modify my order after it is placed?
A: We offer a 6-hour cancellation window after an order is placed. After this period, payment will be captured and fulfilment will begin, and we will no longer be able to cancel or modify the order.
We kindly ask that all cancellation requests be submitted through the designated form below, rather than via email. Requests must be submitted within 6 hours of placing the order. If no request is received within this timeframe, the order will proceed as originally placed.
A: Adding an item to your cart does not guarantee availability. If another customer completes their purchase first, the item may sell out before you finalise your order.
Q: Are products available in the physical store also available for online purchase?
A: Some items are available in both locations; however, stock is held in different locations. Online store inventory is stored at our logistics facility, and not all items are available across both channels. Certain items are exclusive to the physical store or the online store and cannot be sold individually across locations.
Q: Can I get my order gift wrapped?
A: We do not currently offer gift wrapping services. However, we plan to introduce gift wrapping this year (2026).
Q: Do I have to pay tax if I am ordering outside of Japan?
A: International orders are tax-free from Japan. However, import duties or taxes may be charged by your destination country and are the customer’s responsibility.
Payment
Q: What payment methods are accepted?
A: We accept credit cards (VISA, MasterCard, American Express, JCB), as well as Shop Pay, Apple Pay, and Google Pay.
All transactions are processed in Japanese Yen (¥). If you are using another currency, your credit card provider will apply the applicable exchange rate.
Q: Is my payment information secure?
A: Yes. Payment details are transmitted securely and directly to your payment provider. We do not store or share your payment information.
Shipping
Q: What are the shipping options?
A: For domestic orders within Japan, we use Yamato. For international orders, we ship via Japan Post (EMS) or DHL.
Q: How are shipping fees calculated?
A: Domestic shipping fees depend on your location within Japan. International shipping costs are calculated automatically at checkout based on the destination country and total shipment weight. You can review and compare shipping fees on the cart page before completing your order.
Q: How long does delivery take?
A: Orders are processed after the 6-hour cancellation window. Fulfilment usually takes 2–3 business days.
Estimated delivery times after dispatch are as follows: • Japan (Yamato): 1–2 days • EMS: approximately 5–10 business days • DHL: approximately 3–5 business days Delivery times may vary depending on destination and customs processing.
Returns and Exchanges
Q: Can I return or exchange items?
A: Returns or exchanges for customer convenience are not accepted. However, items with initial defects or items sent in error may be returned or exchanged if all of the following conditions are met:
• The customer contacts us via the CONTACT page within seven (7) days of delivery. • The item is unused and all tags remain attached. • All accessories and the delivery statement are included.
Returned items will be exchanged for the correct item only. Exchanges for different items, colours, or sizes are not available. A refund will be issued only if the correct item is out of stock.
Size / Fit
Q: How can I choose the correct size?
A: Please refer to the size chart on each product page. If you are unsure, feel free to contact us before placing your order.
For inquiries regarding fit, it may be faster to contact the store directly at info@christophernemeth.co or by phone at +81 (0)3-3401-2123.
Customs / Refused Delivery
Q: What happens if I refuse to pay customs duties?
A: If a shipment is refused and returned due to unpaid customs duties or taxes, the original shipping cost will not be refunded.
Legal and Policies
Q: What is the governing law for this site?
A: This site operates under Japanese law. Any disputes shall be subject to the jurisdiction of the Tokyo District Court.
Q: Are there prohibited activities on the site?
A: Activities such as providing false information, infringing intellectual property rights, or exploiting system vulnerabilities are prohibited. Violations may result in order cancellation or refusal of future services.
If you have further questions, please contact us at shop@christophernemeth.co.
