FAQ
Frequently Asked Questions (FAQ)
General Information
Q: What is the currency used in the online store?
A: The Christopher Nemeth Online Store operates in Japanese Yen (JPY). If your credit card is registered in a different currency, the final charge will depend on the exchange rate employed by your credit card provider.
Q: What are the Terms of Use for the site?
A: By using the Christopher Nemeth Online Store, you agree to the Terms of Use. These terms may be revised or updated without prior notice, and only the revised versions will apply to users.
Ordering
Q: Can I cancel or modify my order after it is placed?
Unfortunately, cancellations or modifications are not accepted once an order is placed.
Q: How is item availability managed?
Adding an item to your cart does not guarantee its availability. If another customer completes their purchase first, stock may run out before you finalize your order.
Q: Can I get my order gift wrapped?
A: Unfortunately, we do not offer gift wrapping services at this time.
Q: Do I have to pay tax if I am ordering outside of Japan?
A: No, international orders are tax-free from Japan. However, import duties may be charged by your destination country, which you will be responsible for.
Payment
Q: What payment methods are accepted?
We accept the following payment methods:
• Credit Cards (VISA, MasterCard, American Express, JCB)
• Shop Pay, Apple Pay, Google Pay
All transactions are processed in Japanese Yen (¥). For customers using other currencies, your credit card provider will apply the applicable exchange rate.
Q: Is my payment information secure?
Yes, your payment details are securely transmitted directly to your credit card provider. We do not store or share your payment information.
Shipping
Q: What are the shipping options?
A: For domestic orders in Japan, we use Yamato for deliveries. For international orders, we use Japan Post (EMS).
Q: How are shipping fees calculated?
A: Domestic shipping fees are based on your location within Japan. For international orders, shipping costs are automatically calculated at checkout based on the total weight of your items and the destination country.
Q: How long does delivery take?
A: We only process shipping twice a week (excluding weekends), so fulfillment might take up to 5–7 days.
Returns and Exchanges
Q: Can I return or exchange items?
A: Returns or exchanges at the customer’s convenience are not accepted. However, returns or exchanges for items with initial defects or that have been sent by mistake will be accepted, provided all of the following requirements are met:
- The customer contacts the Company through CONTACT on this site within seven (7) days of the item being delivered.
- The item has not been used, and its tags are still attached.
- All accessories and the statement of delivery are provided.
When the customer returns the item following the Company’s designated procedure, it will be exchanged for the correct one. Please note that it will not be possible to exchange the item for a different item, color, or size. A refund will only be given if the item is out of stock.
Legal and Policies
Q: What is the governing law for this site?
A: The site operates under Japanese law. Any disputes will be resolved in the Tokyo District Court.
Q: Are there prohibited activities on the site?
A: Yes, activities such as falsifying information, infringing intellectual property, and exploiting the system are prohibited. Violations may result in order cancellation and denial of future services.
If you have further questions, please contact us at shop@christophernemeth.co.