• You can cancel your order yourself within 6 hours of placing it, using the "Cancel order" link in your order confirmation email or on Your order (cancel, receipt, return). The order is cancelled right away and your payment is released or refunded in full. • After 6 hours, you can send a cancellation request from the same page. If we have not started preparing your order for shipping, we will cancel it and refund your payment. If we have already started preparing it, we will cancel it and refund you with store credit for this online store. • Orders cannot be cancelled once they have been shipped. • To change an item, size or colour, please cancel the order and place a new one. • This does not affect your rights under applicable law, including the EU and UK right of withdrawal described below.
Returns and Exchanges
Our return policy is primarily governed by Japanese consumer law. Where mandatory consumer protection laws in your country of residence apply, those rights are not affected by this policy.
Returns or exchanges requested for the customer's convenience are not generally accepted. Exceptions may be considered at the Company's discretion where a valid reason is provided. Please contact us via CONTACT on this site to discuss your situation.
If an item has an initial defect or was sent in error, returns or exchanges are accepted under the following conditions:
• The customer contacts the Company via CONTACT on this site within seven (7) days of delivery. • The item is unused, and its tags remain attached. • All accessories and the delivery statement are included.
Once the returned item is received following the Company's designated procedure, it will be exchanged for the correct item, and we pay the shipping costs both ways. Exchanges for a different item, colour or size are not available. If the correct item is out of stock, a refund will be issued.
For items purchased at a physical store, please contact the store directly.
Return and Exchange Procedures for Faulty or Incorrect Items
1. Contact Us Within seven (7) days of receiving the delivery, please contact us via CONTACT on this site with your order number, name, address and telephone number. Returns or exchanges may be declined if you do not contact us in advance.
2. Returning the Item Return the item with all tags, accessories and the delivery statement, following our instructions. We will send you the return address and details by email. Please use a trackable delivery method.
The return or exchange process may take some time to complete. As long as you have contacted us within seven (7) days of receiving your item, your request will be accepted regardless of how long the resolution takes.
International Returns
• International returns must use a DHL return label issued by us. Returns sent independently may incur import taxes and cannot be accepted. • The original shipping fee is non-refundable. • If a return is at the customer's discretion (not due to a defect or error on our part), the costs of returning the item are the customer's responsibility.
EU and UK Right of Withdrawal
If you are located in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise this right, log into your account and submit a return or cancellation request from your orders page.
Please note: • Return shipping costs are the responsibility of the customer. • Original shipping charges are non-refundable. • Items must be unused and in original condition. • Refunds will be processed within 14 days of receiving your withdrawal request.
Refunds
For purchases made by credit card, refunds are initiated after the returned item is received and confirmed.
• Refund processing times depend on your credit card provider's procedures. • For questions about the refunded amount or timeline, please contact your credit card company directly.
