Orders are usually shipped within 1–3 business days after you place them. We start preparing them after the 6-hour cancellation window.
Orders are shipped on weekdays only, excluding public holidays and the New Year holidays. Please note that delivery may take longer when a weekend is involved. Delivery dates cannot be selected.
Each order is shipped separately. Multiple orders cannot be combined into a single shipment, even if sent to the same address.
Shipping Carriers
Japan: Yamato Mainland China: EMS (Japan Post) Hong Kong SAR, Taiwan and all other destinations: DHL Express
Estimated Delivery Times After Dispatch
• Japan (Yamato): 1–2 days • China (EMS): approximately 5–10 business days • DHL: approximately 3–5 business days
Delivery times may vary depending on destination and customs processing.
Shipping Fees
Domestic shipping fees depend on your location within Japan. International shipping fees are fixed by region and package weight (actual or volumetric, whichever is greater) and are displayed at checkout. Shipping fees are non-refundable once the order has been dispatched.
Shipping Destinations
Japan, South Korea, Taiwan, Hong Kong SAR, Mainland China, Indonesia, Malaysia, Macao SAR, Philippines, Singapore, Thailand, Vietnam, Australia, New Zealand, United States, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Bulgaria, Saudi Arabia
Customs
International orders may be subject to customs duties and import taxes. See "Customs Duties and Import Charges" in our Terms of Service. We are not responsible for delays caused by customs procedures, carrier disruptions or other circumstances beyond our control.
Delivery Problems
If an order is lost or damaged during shipping, please contact us via the CONTACT page with your order number and photos. We will look into it with the carrier and handle each case individually.
If delivery fails due to customer-related issues (incorrect address, refusal, or failure to accept delivery), we may cancel the order and refuse future orders.
Track Your Shipment
A tracking number is usually sent to your email address within 1 business day of dispatch.
