Shipping

*OVERSEA ORDERS

Due to COVID-19, our international shipping partner (EMS) has suspended their services, thus all orders will be sent via FedEx until further notice.

We are very sorry for the inconvenience.

CURRENT AVAILABLE SERVICE

EMS- Asia

Hong Kong SAR, South Korea, Taiwan, China, Thailand, Indonesia, Singapore, Vietnam

EMS- Europe

France, Germany, United Kingdom, Italy, Belgium, Denmark, Hungary, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland

AVAILABLE SHIPPING AREAS

Japan / Oversea

List of all areas

REGARDING DELIVERY CHARGES

WITHIN JAPAN

Delivery charges are applied based on your location in Japan.

The delivery carrier used for domestic orders is Yamato.

Hokkaido - from 1200 JPY

Kita-Tohoku: from 800 JPY

Minami-Tohoku: from 700 JPY

Kanto / Tokyo: from 700 JPY

Shinetsu / Chubu / Hokuriku : from 700 JPY

Kansai: from 810 JPY

Chugoku: from 950 JPY

Shikoku: from 1,050 JPY

Kyushu: from 1,200 JPY

Okinawa: from 1,350 JPY

*Tax is included in the price.

Yamato: Track Shipments

INTERNATIONAL DUTIES

Depending on the destination country, postage fees may vary. Our system automatically calculates the shipping costs for your individual order based on the total weight and your destination country. Simply add all desired articles to your virtual shopping card and proceed to the check-out page to calculate the shipping costs.

For international orders, our standard shipping partner is EMS.

EMS Shipping Rate

EMS: Track Shipments

AVAILABLE COUNTRIES:

EMS Area 1 - ASIA

Bangladesh, Bhutan, Brunei, Cambodia, India (36 of 37 states), North Korea, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Pakistan, Philippines, Sri Lanka

EMS Area 2-2 - EU

Austria, Azerbaijan, Belarus, Bulgaria, Croatia, Czechia, Estonia, Finland, Greece, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Monaco, Romania, Russia, San Marino, Slovakia, Slovenia, Ukraine

EMS Area 3 - SOUTH AMERICA / AFRICA

Algeria, Argentina, Botswana, Brazil, Chile, Colombia, Egypt, Equatorial Guinea, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Morocco, Nigeria, Paraguay, Peru, Rwanda, Senegal, South Africa, Sudan, Tanzania, Togo, Tunisia, Uganda, Uruguay, Venezuela, Zimbabwe, Djibouti, Mauritius, Sierra Leone

ESM Area 2-1 - OCEANIA / NORTH AMERICA+AMERICA / MIDDLE EAST

Bahrain, Barbados, Canada, Costa Rica, Cuba, Cyprus, El Salvador, Fiji, Honduras, Iran, Iraq, Israel, Jamaica, Jordan, Kuwait, Lebanon, Mexico, New Caledonia, Oman, Panama, Papua New Guinea, Qatar, Saudi Arabia, Solomon Islands, Syria, Trinidad & Tobago, Turkey, United Arab Emirates, United States

REGARDING CUSTOMS CLEARANCE AND DUTIES

Depending on the laws and regulations of the destination country, import of certain goods may be restricted or prohibited. Any additional fees incurred during the customs clearance process will the responsibility of the customer.

Regarding returned articles

We will charge a shipping fee for any items that are sent back by the shipping company as a result of illegitimate reasons (e.g. failure to receive the items, exhausting the storage deadline of the shipping company etc.).

ITEM DELIVERY

Stock permitting, all orders placed with the C. Nemeth E-Store are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods.(excluding Saturdays, Sundays, national holidays and New Year holidays).

Japan: 1-2 Working Days

Rest of the World: 5-7 Days

*Parcels may be held at customs or delayed for other reasons for each country and area.

Please be aware that delivery dates cannot be selected.

COMBINED SHIPPING OF ITEMS

Separate orders will be shipped separately. Please be aware that multiple orders cannot be shipped collectively.

REGARDING COD (Cash on Delivery)

Orders shipped within Japan may be paid directly to the Yamato staff member delivering your order. Depending on the order total, an additional fee for payment via Cash on Delivery is applied. Cash on Delivery is not available for orders exceeding 300,000 JPY. The additional costs are as follows:

Order total	Cash on Delivery service costs (tax included)
up until 9,999 JPY	324 JPY
10,000 JPY - 29,999 JPY	432 JPY
30,00 JPY - 99,999 JPY — 648 JPY	648 JPY
100,00 - 300,000 JPY — 1,080 JPY	1,080 JPY

In case goods ordered with the Cash on Delivery payment option are returned for illegitimate reasons (such as declining the delivery of the order, exhausting the storage period of the shipping company etc.), we will charge the customer for any additional shipping costs, the original Cash on Delivery fee as well as any fees incurred by refusing the CoD payment.

If a customer’s Christopher Nemeth Online Store account shows a history of orders with failed Cash on Delivery payments, regardless of the reason, we may refuse accepting any new orders.

Yamato stores items for seven days after their arrival at the respective delivery location. We request that you initiate a re-delivery request promptly after receiving any missed-delivery notices.