Shipping
Due to COVID-19, our international shipping partner (EMS) has suspended their services, thus all orders will be sent via FedEx until further notice.
AVAILABLE SHIPPING AREAS
Japan / Oversea
REGARDING DELIVERY CHARGES
WITHIN JAPAN
Delivery charges are applied based on your location in Japan.
The delivery carrier used for domestic orders is Yamato.
Hokkaido - from 1200 JPY
Kita-Tohoku: from 800 JPY
Minami-Tohoku: from 700 JPY
Kanto / Tokyo: from 700 JPY
Shinetsu / Chubu / Hokuriku : from 700 JPY
Kansai: from 810 JPY
Chugoku: from 950 JPY
Shikoku: from 1,050 JPY
Kyushu: from 1,200 JPY
Okinawa: from 1,350 JPY
*Tax is included in the price.
INTERNATIONAL DUTIES
Depending on the destination country, postage fees may vary. Our system automatically calculates the shipping costs for your individual order based on the total weight and your destination country. Simply add all desired articles to your virtual shopping card and proceed to the check-out page to calculate the shipping costs.
For international orders, our standard shipping partner is EMS.
REGARDING CUSTOMS CLEARANCE AND DUTIES
Depending on the laws and regulations of the destination country, import of certain goods may be restricted or prohibited. Any additional fees incurred during the customs clearance process will the responsibility of the customer.
Regarding returned articles
We will charge a shipping fee for any items that are sent back by the shipping company as a result of illegitimate reasons (e.g. failure to receive the items, exhausting the storage deadline of the shipping company etc.).
ITEM DELIVERY
Stock permitting, all orders placed with the C. Nemeth E-Store are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods.(excluding Saturdays, Sundays, national holidays and New Year holidays).
Japan: 1-2 Working Days
Rest of the World: 5-7 Days
*Parcels may be held at customs or delayed for other reasons for each country and area.
Please be aware that delivery dates cannot be selected.
COMBINED SHIPPING OF ITEMS
Separate orders will be shipped separately. Please be aware that multiple orders cannot be shipped collectively.
REGARDING COD (Cash on Delivery)
Orders shipped within Japan may be paid directly to the Yamato staff member delivering your order. Depending on the order total, an additional fee for payment via Cash on Delivery is applied. Cash on Delivery is not available for orders exceeding 300,000 JPY. The additional costs are as follows:
|
Order total |
Cash on Delivery service costs (tax included) |
|
up until 9,999 JPY |
324 JPY |
|
10,000 JPY - 29,999 JPY |
432 JPY |
|
30,00 JPY - 99,999 JPY — 648 JPY |
648 JPY |
|
100,00 - 300,000 JPY — 1,080 JPY |
1,080 JPY |
In case goods ordered with the Cash on Delivery payment option are returned for illegitimate reasons (such as declining the delivery of the order, exhausting the storage period of the shipping company etc.), we will charge the customer for any additional shipping costs, the original Cash on Delivery fee as well as any fees incurred by refusing the CoD payment.
If a customer’s Christopher Nemeth Online Store account shows a history of orders with failed Cash on Delivery payments, regardless of the reason, we may refuse accepting any new orders.
Yamato stores items for seven days after their arrival at the respective delivery location. We request that you initiate a re-delivery request promptly after receiving any missed-delivery notices.